1. Payment processing
Card payments are processed by Stripe. By paying on Re Rent It you authorise charges shown at checkout, including rental amount, applicable service fees, and any disclosed taxes.
2. Renter service fee
Re Rent It may charge renters a service fee calculated as a percentage of the rental subtotal, subject to platform minimums shown before payment. Fees are non-refundable except where required by law or our cancellation policy.
3. Owner commission
Re Rent It deducts a commission from the owner’s portion of completed bookings. Net earnings are shown on the owner earnings page before payout.
4. Owner payouts
Owners must complete Stripe Connect onboarding to receive payouts. Earnings from completed bookings are transferred to the owner’s connected account according to Stripe payout schedules, after any hold period described below.
5. Fund holds
Owner funds may be held until the booking is completed or automatically marked complete after the rental period, unless an open dispute or damage report prevents release. Admin manual release may apply in exceptional cases.
6. Refunds
Approved refunds are processed through Stripe to the original payment method where possible. Timing depends on the card issuer. Partial refunds may apply for eligible cancellations.
7. Failed or disputed charges
If a payment fails or is disputed, the booking may be cancelled or suspended. Users must cooperate with reasonable information requests to resolve payment issues.